SHIPMENT FAQ’S

Unltd.com utilizes the United States Postal Service as a method of shipment for all orders. Please allow us 1-2 business days of processing time. All orders are conditioned to credit card confirmation and product availability. In order for Express shipments to be processed and sent out the same day, orders must be placed by 1:00 p.m. EST (Eastern Standard Time). USPS Express shipping will only arrive on business days.

Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.

SHIPPING POLICY FAQ’s

Some orders are insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you chose to opt out from Signature confirmation, we will Not be responsible for any theft or damage.

SHIPPING POLICY FOR EXCHANGES

In cases of qualifying exchanges, the customer is responsible for any and all shipping and handling charges. Even if there were no initial shipping fees connected to the item (this would apply to orders that were initially $50 and above, or purchases made with Store Credit), the customer will be held responsible for all shipping charges for returning and exchanging items. Such charges may include the cost of shipment for returning the item being exchanged, applicable taxes, and any other qualifying fees that may apply. Any Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (considering the order has already been shipped). For further information on Exchanges, please refer to the section pertaining to the policy.

 

Canceled Orders

Eligible for a full refund, including SH, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier.

Undelivered, Unclaimed, Refused, or Returned Packages

A 15% restocking fee and a Return to Sender fee of $3.95 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For free shipping packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping

Redelivery Fee Missed Scheduled Delivery

If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed a scheduled delivery, you will be responsible for SH unless it is due to Company or Carrier error.

DIFFERENT SHIPPING AND BILLING ADDRESSES

Although HDunltd.com allows its customers to ship to addresses differing from the billing address, a billing address that matches the purchasers credit card institutions information is still required. Orders may be placed on hold or canceled if we are incapable of confirming the billing information with the credit card institution. A signed authorization and appropriate identification may be requested for international credit cards. In which case you will need to provide the following documents:

A front and back copy of the credit card in use
A copy of a valid picture I.D.
A statement of authorization including a handwritten signature
Statements of authorization must be as followed

 

INVALID OR UNCLAIMED SHIPPING ADDRESSES

If a customer provides an Invalid or Unclaimed Shipping Address, Unltd.com will charge the customer for re-shipping the order.

– FACTS CONTINUED

In order to return merchandise, you must obtain an RMA number from our wholesale department.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.
Shipping Costs
U.S. Shipping:
Shipping starts at $6.95

International Shipping:
International shipping rates vary upon weight, customs policies, as well

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

How to All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.

All U.S. orders are shipped via a trackable shipping carrier (UPS, USPS, etc.).
HDunltd.com will supply a tracking number for every order that has been shipped. Each day, you will receive an automated email from us indicating all of your orders that have been shipped that day.

Orders are shipped, on average, within 24-48 business hours from the time that the order is placed. Therefore, most orders should be received within 4-7 business days from the time that you place your order.

Payment/Credit
We accept several major credit cards. Below is a list of the major credit cards
-Visa
-MasterCard

Out of Stock Items
If an item is not on our website, we do not currently have it in stock. Subsequently, from time to time, we are not able to fulfill your order. You will be notified via email for any item that is out of stock and a credit will be issued to your account/credit card. It is your responsibility to contact and credit your customer.

 

Unless a shipment is being sent to an APO/FPO U.S. Military address and U.S. Territories, the United States Postal Service is restricted to ship to certain countries. Expedited shipping services to APO/FPO U.S. Military addresses are not available, and shipments to such destinations may take up to 8 weeks. For a full list of countries excluded from shipment services by the United States Postal Service.

SHIPPING METHODS AND DELIVERY CHARGES

The costs of taxes or duties are excluded from the cost of shipping. Customers will be responsible for custom fees and taxes. For further information, please contact your local customs office to obtain details of shipping charges. In cases of HDunltd.com shipment refusals, the customer will be held accountable for original shipping costs, any duties, taxes, customs charges, and shipment fees for any returning packages back to HDunltd.com. In such a case, any of the qualifying fees will be deducted from the refund amount. Hdunltd.com does not profit from the assigned shipping charges and has made every attempt to reduce the costs of shipping charges for its customers. The law demands us to reveal the details of the package in value and content and prohibits us from alteration of such information. Additional international shipping charges may apply, such as surcharges, and shipment cost for each additional item chosen. In rare cases of surcharges or delays in the order, the customer will be informed via telephone or e-mail of all additional costs

 

RESTRICTED USPS COUNTRIES

HDUnltd.com is prohibited of shipments to certain international nations, as our method of shipment is USPS. Unless a shipment is being sent to an APO/FPO U.S. Military address and U.S. Territories, the United States Postal Service does not deliver to the following countries